All atHYPENEEDZ offered items are guaranteednew andauthentic. Each item is checked by ourteam of experts before it is shipped to you.

We have amulti-level process by which we verify the originality of each item.guarantee of each item. All products come in their original packaging with all accessories and our signedAuthenticity Guaranteewhich confirms that the item has been inspected and shipped by us.

When youmore about our process learn you are welcome tohere here.

We hear this question very often. HYPENEEDZ does not work directly with manufacturers, we buy our goods from specialized dealers, private individuals or wholesalers.

Our goal is to make access to these products as easy secure and simple as possible for you. All items are checked by us individually selected, checked and then offered for sale. All products are new and 100% original.

We have a multi -stage Authentication process developed which everyone Article goes through before shipping. Here we check our Expert Above all, the following features: labels, seams, packaging, material, accessories, smell and processing. Yes, real articles can also be seen from the smell. ;) We do all of this to the authenticity of your article guarantee to be able to.

Unfortunately we currently offer no service for the verification of products that not have been purchased on our website

Almost all articles offered by us are immediately available and are within 24 hours (on weekdays) shipped. Only articles that are marked accordingly offer an exception. 

We offer several shipping methods, e.g. DHL Standard, UPS Standard and UPS Express. With the checkout you can easily choose one of these methods. Shipments to Germany are from € 150.00 free of charge. You can find more information about the shipping costs here.

Shipping to Germany & Austria is from 150,00 € free of charge. Should this limit be undercut, or be shipped to another country, fall the following shipping costs: (Click here for all shipping costs).

You can also calculate the shipping costs conveniently in your shopping cart.

In principle, express shipping is only worthwhile, if the articles cross national bordersIf you are located in Germany, you can recognize this by the addition (AT) in the shipping selection.

DHL as well as Post-AT normally deliver within the country in 1-2 business days, express shipping is only worthwhile here, if the item can be safely delivered to a certain time is needed.

For orders from more than one articles it can happen that you have to put your products in several packages received. Since we currently have three stores and one outside warehouse, it may happen that the items from several locations shipped from several locations.

For each partial delivery you will receive an e-mail with the tracking and further information about the delivery.

Due to our different locations, it may happen that items are shipped from Austria and from Germany be shipped.

Shipping from Austria usually takes maximum one business day longer than shipping from Germany. Normally shipping is with UPS standard equally fast.

Basically we deliver worldwide, as far as the political and geological situation allows. Currently we supply not to: Russia, Afghanistan

We ship from Germany and Austria, i.e. all countries in the EU must no tariffs pay. Customers outside the EU must pay customs duties according to their country regulations, these will be unfortunately not taken over by us.

Yes! You can any item up to 14 days after receipt. So you can return your item at your leisure, risk-free and if you do not like it, simply send it back.

To make a smooth we kindly ask you to send your return via us. Return portal, which you can find at here.

As soon as you have registered your return, we will process it and send it back to you within within one business day an e-mail with the return instructions to be sent to you.

Once we receive your item, it usually takes 14 days maximumuntil we refund your money.

Please note: All items must be new and unworn. The original packaging must be undamaged and the item must be shipped in an extra shipping box. Try on is of course allowed ;)

You can cancel your order at short notice cancel your order before it has been shipped. Please call us for this purpose at +498995459569 call us!

The buyer assumes the costs incurred in the event of a return.

Why do we do this?

We always want to give you the most favorablepossible prices. If we would bear the shipping costs for return shipping costs, we would have to hit these on the sales price, which in our opinion is unfair for the people who are 100% sure about their order.

If there was a mistake in shipping from our side, take over we take the return shipping costs of course. ;)

Currently we offer the following payment methods on: Amazon Pay, Apple Pay, Credit Card, Sofortüberweisung (Klarna), Giropay, Klarna Installment Purchase, Klarna Invoice

The principle is simple: From the invoice date you usually have 14 or 30 days timeto pay your invoice. You pay only when you receive the goods received. You shop relaxed, complete your order and try our articles in peace at home.

The invoice is enclosed in the package and sent with the goods. You can pay all your bills at any timehere or in theKlarna App view.

Good to know: You can at any timehere or in the Klarna app to find the payment date or payment information of your invoice. Easily check in the app if your payment has been received for your invoice. We recommend you to make all your payments directly in the Klarna app to avoid possible wrong transfers or reminders.

To make a payment by credit card you have to choose the payment method Credit card at checkout.

Once you have clicked on pay, you will be redirected to our payment provider. "Mollie" redirected. Don't worry, you're in the right place.

If you pay by credit card you have to enter the credit card number, the Expiration date and the Card verification number specify. The card verification number is a 3-digit number, or in the case of AMEX a 4-digit number, which you on your credit card credit card. Here it is not your PIN, which you need to pay in offline stores.

Once you have entered this information, most credit cards will issue a two factor authentication will be requested. Here you usually get a SMS with a PIN, or you have received a PIN from your credit card provider. APPthrough which such a PIN can be generated.

Which method is used and whether the payment only needs to be confirmed or whether a PIN also needs to be entered depends on your credit card provider depends.

If you have problems at this point, contact please contact your credit card provider or us, we are happy to help you and know most credit card providers.

Once the confirmation is done, the money will be charged to your credit card. Do not be surprised, also here the name will be "Mollie" will be displayed by our payment provider.

You will then receive a confirmation from us by email.

Important information about credit card payment:

The credit card number, as well as the Expiration date and the Card verification number are very sensitive information, just by knowing these data can be any person under your name online under your name. Give this information under no circumstances to strangers pass on.

Important: We will never after your Credit card pinYou can ask for the credit card pin that you need to pay in offline stores.

Sofortüberweisung is a direct bank transferthat is linked to your online banking data works.

To be able to use the payment by Sofortüberweisung, you only need a Online banking access to your bank account. Then choose at checkout the payment method "IMMEDIATE from.

You choose your country and bank. Log with your Online banking data login. Some banks will send you an additional confirmation PIN to your smartphone, which you must use once to confirm your transaction. For this purpose, most banks use Push-TAN appswhich TAN can also be sent via SMS or otherwise be delivered to you. Important: This is a online TAN, not your offline PIN. As soon as the bank transfer was successful, we will receive a confirmation and you will receive your order confirmation within a very short time.

Good to know: Your money goes to a Dutch account from Klarnaso don't be surprised, they process the payment for us and forward the money afterwards. forward to us!

When paying with Sofortüberweisung no Bontiätsprüfung or the like is performed.

In very very rare cases it may happen that your payment is debited twice from your account. Don't worry! This really happens very very rarelywhen our payment providers server problems have. 99.9% of payments go through without error. However, the payment provider resembles all payments on a daily basis and you get the overpaid money back. back automatically.

Especially with high amounts this is often painful, don't worry, contact us and we will be happy to help you, we will not leave you hanging. :)

We are working daily to improve our payment methods expand and improve them. Contact us and we will find a solutionhow you too can get to your new Sneaker come!

That can't be said in general, most of our articles, if not all, are for women or men. women and for men!

Best you orient yourself by the EU sizes, since these are do not differ, this can be done with US sizes may be different.

GS stands for Grade School (elementary school). But don't worry, that's just a thing from Nike. ;) Partly can GS also through "Y" can be replaced. At GS lists Nike all sizes under EU40. Some of the shoes are cut a little tighter, although the difference here is really so minimal that it is not must be observed.

You have a shoe size below EU40?

Then GS at Nike is right for you, no matter if you still go to elementary school or not! ;)

You have exactly shoe size EU40?

Often there are the shoes as GS variant and as normal variant. For both there is the shoe size EU40. should you wider feet have reach here to the normal variant, otherwise the GS variant.

Our General customer service is available Monday - Friday from 10.00 a.m. - 6.00 p.m. for you there for you! You can reach us by phone at the following number +49899545956 and by e-mail at support@hypeneedz.com.

Our stores you reach to their own opening hours under the same telephone number.

By e-mail and phone we can always help you in German and English are available. Other languages will follow shortly.

Naše prodejny v Mnichově, Kolíně nad Rýnem a Vídni byly trvale uzavřeny. Rozhodli jsme se s okamžitou platností plně zaměřit na náš internetový obchod. Naším cílem je vybudovat pro vás přední evropské tržiště s módou – větší, lepší a rozmanitější než kdy dříve.

Moc vám děkujeme za váš čas a těšíme se, až vás opět přivítáme online! V případě jakýchkoli dotazů nás prosím kontaktujte na adrese support@hypeneedz.com nebo prostřednictvím sociálních médií.